Ready to Play Responsibly?
jiliy is here to make sure your gaming experience stays fun, safe, and within your control. Set your limits, know your boundaries, and enjoy the game.
21+ only · Play responsibly · Philippines players only
jiliy believes that gaming should always be fun, safe, and within your control. We provide every Filipino player with the tools, resources, and support needed to keep it that way.
At jiliy, we take responsible gaming seriously — not just because it is required by Philippine gaming regulations, but because we genuinely care about the well-being of every player on our platform. Whether you are spinning the reels on your favorite slot, joining a live bingo session, or trying your luck at the live casino tables, jiliy wants your experience to remain a source of entertainment, not stress.
Problem gambling is a real concern in the Philippines and across the world. jiliy is committed to providing a safe gaming environment where players can set their own limits, take breaks when needed, and access help if gaming starts to feel out of control. Our responsible gaming tools are available to all registered players at any time, free of charge, directly from your jiliy account dashboard.
This page outlines everything you need to know about jiliy's responsible gaming policies, the tools we offer, the warning signs to watch out for, and where to get help if you or someone you know needs it. We encourage all players — from Luzon to Mindanao — to read through this page and make use of the resources available to them.
Six foundational commitments that define how jiliy approaches player protection and responsible gaming across every corner of our platform.
jiliy requires all players to be at least 21 years of age, consistent with Philippine law. We verify age during registration and may request a valid government-issued ID — such as a PhilSys card, passport, or driver's license — before allowing any real-money play or withdrawal.
Every jiliy player can set daily, weekly, or monthly deposit limits, loss limits, and wager limits directly from their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
If you feel that gaming is becoming a problem, jiliy's self-exclusion tool allows you to temporarily or permanently close your account. Self-exclusion periods range from 30 days to permanent closure. During self-exclusion, you will not receive any promotional communications from jiliy.
jiliy can send you periodic reminders showing how long you have been playing and how much you have wagered during your current session. You can also set a maximum session duration, after which you will be automatically logged out — a simple but effective way to stay in control.
Not ready for full self-exclusion but need a short break? jiliy's cooling-off feature lets you pause your account for 24 hours, 7 days, or 30 days. During this period, you cannot log in or place any bets, giving you the space to reassess your gaming habits without permanently closing your account.
jiliy's customer support team is trained to recognize signs of problem gambling and to respond with empathy and professionalism. If you reach out to us about a gambling concern, you will be connected with a support specialist who can guide you through the available tools and external resources.
Responsible gaming starts with self-awareness. Here are some common warning signs that gaming may be becoming a problem for you or someone you care about.
Spending more money on gaming than you can afford to lose, or borrowing money to fund your play.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you are not able to play or when you try to cut back.
Neglecting work, school, family responsibilities, or social activities because of gaming.
Lying to family members, friends, or colleagues about how much time or money you spend on gaming.
Using gaming as a way to escape from problems, stress, depression, or feelings of helplessness.
Repeatedly trying to cut back or stop gaming but being unable to do so despite your best efforts.
Experiencing financial difficulties — unpaid bills, loans, or selling personal belongings — due to gambling losses.
Feeling a constant preoccupation with gaming — thinking about past sessions or planning the next one obsessively.
Honest answers to these questions can help you understand your relationship with gaming. This is not a clinical diagnostic tool — it is a starting point for reflection.
Have you ever gambled with money that was meant for essential expenses like rent, food, utilities, or your children's education?
Have you ever felt the need to bet more and more money to get the same level of excitement from gaming?
Have you ever tried to win back money you lost by gambling more, and found yourself losing even more as a result?
Have family members, friends, or colleagues ever expressed concern about your gambling habits or the amount of time you spend gaming?
Have you ever missed work, school, or an important family event because you were gaming or recovering from a gaming session?
Have you ever felt depressed, anxious, or hopeless after a gaming session, or used gaming to cope with negative emotions?
Have you ever borrowed money, sold personal belongings, or taken out a loan specifically to fund your gaming activities?
Have you ever tried to stop or reduce your gaming but found yourself unable to stick to your decision?
jiliy puts you in the driver's seat. All of these tools are available free of charge to every registered player, accessible directly from your account dashboard.
Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Define the maximum amount you are willing to lose within a set time period. When your loss limit is reached, jiliy will automatically prevent further play until the period resets — protecting your bankroll and your peace of mind.
Set a maximum duration for each gaming session. When your time is up, jiliy will log you out automatically. You can also enable session reminders that notify you every 30, 60, or 90 minutes so you always know how long you have been playing.
Take a short break with our cooling-off feature (24 hours to 30 days) or opt for full self-exclusion if you need a longer pause. During any exclusion period, your account is locked and all marketing communications are suspended immediately.
Activating any of jiliy's responsible gaming tools takes less than two minutes. Here is how to get started:
Visit jiliy.xyz and log in using your registered email address and password. Make sure you are on a secure, private connection.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find and click the "Responsible Gaming" tab to access all available player protection tools.
Choose the tool you want to activate, enter your preferred limits or exclusion duration, and confirm. Changes take effect immediately for protective measures.
If you have trouble activating any tool or need immediate assistance, contact jiliy's support team via live chat or email at [email protected] — plain text, not a link.
Sometimes you need support from professionals outside of jiliy. Here are the key organizations and resources available to Filipino players dealing with gambling-related concerns.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed gaming operators in the Philippines. PAGCOR maintains a responsible gaming framework that includes player protection guidelines, self-exclusion registries, and public awareness campaigns. Players with concerns about licensed gaming operators in the Philippines can reach out to PAGCOR through their official channels in Malate, Manila.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services to Filipinos, including support for behavioral addictions such as problem gambling. The NCMH Crisis Hotline is available 24/7 for Filipinos in distress. If gambling is affecting your mental health or the mental health of someone you know, the NCMH is a trusted resource for professional support.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Metro Manila, Cebu, Davao, and other major cities across the Philippines. Membership is free and anonymous.
If you or someone you know is in immediate distress related to gambling or any other mental health concern, please reach out to a crisis support line. The NCMH Crisis Hotline and the Department of Health's mental health hotline are available to all Filipinos. You can also visit the nearest public hospital or barangay health center for referrals to appropriate support services.
jiliy is here to make sure your gaming experience stays fun, safe, and within your control. Set your limits, know your boundaries, and enjoy the game.
21+ only · Play responsibly · Philippines players only